Return PolicyPlease follow the instructions below, to avoid a 15% restocking fee. Any item can be returned provided it is unused and in the original packaging. 1. Returns must be made within 30 days of purchase. 2. All returns require a Return Merchandise Authorization (RMA) number which you may request from our customer service department by calling 610-296-4970 or toll-free 877-917-7387. You may also e-mail your request to customerservice@neaterfeeder.com with the reason for your return. 3. You may request a copy of our return form from customerservice@neaterfeeder.com. In addition to the Return Form, please include a copy of your receipt or invoice with the RMA clearly marked on both the invoice and the outside of the box when you send your item to us. 4. Orders returned after the 30 day period or without an RMA number will be assessed a 15% restocking fee. 5. Customer will be responsible and must prepay for any shipping charges to return the item(s) to us. 6. If your item is defective you must call us at 610-296-4970 or toll-free at 877-917-7387 to arrange for a warranty claim Return Items must be shipped to the following address: TowerStar Pets, LLC You may contact us by email at customerservice@neaterfeeder.com We will not accept returns without a valid RMA. All return items must be in new and unused condition in their original packaging. Your return request will be handled promptly once your item is received with the required information. |
